Marcel's Angelic Touch Healing & Recovery
Website & App Privacy Policy
Last Updated: October 2025
1. Who Are We
Marcel's Angelic Touch Healing & Recovery ("we", "us", or "our") provides massage and bodywork services in San Francisco, California. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, use our booking links, or use our mobile app.
2. Information We Collect
We may collect the following types of information:
-
Contact information: name, email address, phone number, mailing address.
-
Booking details: appointment dates, times, services booked, preferences or notes you choose to share.
-
Account information: login details if you create an account through our booking platform or app.
-
Payment information: card details are processed by our third-party payment processor(for example, Square, Vagaro, or other platforms). We do not store full card numbers on our own servers.
-
Technical information: IP address, device type, browser type, and basic usage data collected by cookies or analytics tools.
3. How We Use Your Information
We use personal information to:
-
Schedule and manage appointments and services.
-
Communicate with you about bookings, reminders, updates, and customer support.
-
Process payments and send receipts.
-
Maintain records required for business, accounting, and legal purposes.
-
Improve our services, website, and app experience.
-
Send limited marketing messages about our services, memberships, and promotions if you choose to opt in. You can opt out at any time.
4. Legal Bases for Processing (if applicable)
Where required by law, we process your information based on one or more of the following legal bases:
-
Your consent.
-
Our need to perform a contract with you (for example, to provide scheduled services).
-
Our legitimate interests in running and improving our business.
-
Compliance with legal obligations.
5. How We Share Your Information
We do not sell your personal information. We may share information with:
-
Booking, scheduling, and payment providers that help us deliver services (for example, Vagaro, Square, or similar platforms).
-
Service providers who assist with website hosting, email, or technical support.
-
Law enforcement or government authorities if required by law or to protect our rights, safety, or property.
6. Cookies & Analytics
Our website or app may use cookies and similar technologies to remember your preferences and understand how visitors use our site. You can adjust your browser settings to block or delete cookies, but some features may not work correctly if cookies are disabled.
7. Data Retention
We keep personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and maintain appropriate business records. When information is no longer needed, we will delete or de-identify it where practical.
8. Your Rights
Depending on your location and applicable law, you may have rights such as access, correction, deletion, or restriction of your personal information. To make a request, contact us using the information below. We may need to verify your identity before responding.
9. Security
We use reasonable physical, technical, and administrative safeguards to protect your personal information. However, no system can be guaranteed 100 percent secure, and you share information with us at your own risk.
10. Third-Party Links
Our website or app may link to third-party sites or services that we do not control. This Privacy Policy does not apply to those third parties. We recommend reviewing their privacy policies before providing any information.
11. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can remove it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Your continued use of our website or app after changes are posted means you accept the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or your personal information, you can contact us at:
Marcel's Angelic Touch Healing & Recovery
Mailing address: 1849 Geary Blvd, PO Box 15219, San Francisco, CA 94115
Email: info@mat-lux.com
Website: www.mat-lux.com
Website, App, and Online Booking - Terms of Service
Last Updated: October 2025
1. Agreement to Terms
By accessing our website, using our app, or booking a session with Marcel's Angelic Touch Healing & Recovery ("we", "us", or "our"), you agree to these Terms of Service. If you do not agree, please do not use our site, app, or booking links.
2. Services
We provide massage and bodywork services focused on relaxation, recovery, and wellness. All services are non-sexual and strictly professional. We reserve the right to refuse service to anyone who violates these terms or behaves inappropriately.
3. Not Medical Advice
Massage and bodywork services are not a substitute for medical care or physical therapy. We do not diagnose, treat, or cure medical conditions. Always consult a licensed health provider regarding any medical concerns. You are responsible for informing us of relevant health conditions, medications, surgeries, pregnancies, or injuries.
4. Booking, Cancellations, and No-Shows
By booking an appointment, you agree to our posted cancellation and no-show policy. In general, at least 24 hours notice is required to cancel or reschedule. Late cancellations or no-shows may result in fees or forfeited session credits. A valid card on file may be required to hold appointments.
5. Memberships & Packages
If you enroll in a membership or purchase a package, the specific terms for that plan (including price, number of sessions, expiration, rollover limits, and any guest or discount benefits) will apply in addition to these Terms of Service. Membership payments are generally non-refundable, and unused credits may expire as stated in the membership rules.
6. Acceptable Us
You agree not to use our website, app, or services for any unlawful, harmful, or abusive purpose. Harassment, inappropriate comments, sexual advances, or unsafe behavior may result in immediate termination of the session without refund and possible refusal of future service.
7. Payments
Prices for services and memberships are listed on our website or booking platform and may change from time to time. Taxes or processing fees may apply. Payment is due at the time of service or according to the terms of any membership or package.
8. Intellectual Property
All content on our website and app, including text, logos, graphics, and images, is owned by us or used with permission and is protected by copyright and other laws. You may not copy, modify, or redistribute our content without written consent.
9. Disclaimers
To the maximum extent permitted by law, our website, app, and services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee that the site or app will be error-free, secure, or always available.
10. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from or related to your use of our website, app, or services. Our total liability for any claim will not exceed the amount you paid for the service at issue.
11. Indemnification
You agree to indemnify and hold harmless Marcel's Angelic Touch Healing & Recovery and its owners, employees, and contractors from any claims, losses, or damages arising out of your violation of these Terms or misuse of our services.
12. Changes to These Laws
We may update these Terms of Service from time to time. When we do, we will change the "Last updated" date at the top of this page. Your continued use of the website, app, or services after changes are posted means you accept the updated Terms.
13. Governing Laws
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes will be handled in the appropriate state or federal courts located in California.
14. Contact Information
For questions about these Terms of Service, you can contact us at:
Marcel's Angelic Touch Healing & Recovery
Mailing address: 1849 Geary Blvd, PO Box 15219, San Francisco, CA 94115
Email: info@mat-lux.com
Website: www.mat-lux.com